How to Share Your Chromebook's Build Details with Support

Every time you contact Google support or the official community forum, they will ask you questions about your device. This will include your Chrome OS version, firmware version, and many other things.

Google has made it easy to copy and share Chrome OS build details with a single click. To do this, open the Settings app and go to About Chrome OS > Additional Details and click the paper stack icon.

Pro Tip: Open a new tab and go to chrome://os-settings/help/details to access this screen directly.

Note: This feature is part of Chrome OS version 81. We are sharing these details from the Canary version of Chrome OS. You might have to wait till you get version 81 on your Chromebook.

Quickly Share Chrome OS Version and Other Details

Time needed: 1 minute

To share Chrome OS version, firmware and other details:

  1. Open the Settings app.

    Launch the Settings app from the apps menu.

  2. Click “About Chrome OS”

    Click the “About Chrome OS” link from the left-pane and go to the About page.

  3. Click “Additional details”

    Click “Additional details” to view more details on the Chrome OS version.

  4. Click the paper stack icon.

    Click the icon that looks like a paper stack next to “Build details“.

  5. Paste the content to a text field.

    Use Ctrl + V to paste the build details to a text field. For example, an email or a forum message.

Here is a sample copied from Pixel Slate running the latest version of Chrome OS Canary:

“Google Chrome: Version 81.0.4044.0 (Official Build) canary (64-bit)
Platform: 12874.0.0 (Official Build) canary-channel nocturne
Channel: canary-channel
Firmware Version: Google_Nocturne.10984.90.0
ARC Enabled: true
ARC: 6174557
Enterprise Enrolled: false
Developer Mode: true”

Next time a support agent or a community member requests build details to help you troubleshoot a Chrome OS issue, follow these instructions. You can copy all the required information with a single click.

Questions? Let us know in the comments section.

5 responses to “How to Share Your Chromebook's Build Details with Support”

  1. Google Chrome: Version 106.0.5249.112 (Official Build) (64-bit)
    Platform: 15054.98.0 (Official Build) stable-channel octopus
    Channel: stable-channel
    Firmware Version: Google_Fleex.11297.296.0
    ARC Enabled: true
    ARC: 9040962
    Enterprise Enrolled: true
    Developer Mode: false

  2. Google Chrome: Versión 107.0.5304.110 (Build oficial) (64 bits)
    Plataforma: 15117.111.0 (Official Build) stable-channel octopus
    Canal: stable-channel
    Versión de firmware: Google_Bloog.11297.275.0
    ARC habilitado: true
    ARC: 9196637
    Registrado en la empresa: false
    Modo desarrollador: false

  3. Google Chrome: Version 115.0.5790.18 (Official Build) beta (32-bit)
    Platform: 15474.14.0 (Official Build) beta-channel hana
    Channel: beta-channel
    Firmware Version: Google_Hana.8438.235.0
    ARC Enabled: true
    ARC: 10214123
    Enterprise Enrolled: false
    Developer Mode: false

    My Chromebook sporadically shuts off. When I use Facebook or Facebook Messenger my Chromebook freezes. The screen will zoom all the way in and then freeze or go black and don’t reset until I force the system to shut down. Any suggestions ?

  4. Google Chrome: Version 103.0.5060.132 (Official Build) (64-bit)
    Platform: 14816.131.5 (Official Build) stable-channel celes
    Channel: stable-channel
    Firmware Version: Google_Celes.7287.92.212
    ARC Enabled: true
    ARC: 8807643
    Enterprise Enrolled: false
    Developer Mode: false

  5. Google Chrome: Version 115.0.5790.182 (Official Build) (64-bit)
    Platform: 15474.84.0 (Official Build) stable-channel grunt
    Channel: stable-channel
    Firmware Version: Google_Grunt.11031.169.0
    ARC Enabled: true
    ARC: 10634233
    Enterprise Enrolled: false
    Developer Mode: false

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